Category Archives: Call Center Jobs

Get a Call Center Job (the Facts)

Work at home call center jobs are very competitive.  One company states they had over one hundred and fifty thousand applicants in 2008 and  hired less than 10 percent of the applicants. But there are many different companies. Apply to as many as you can to increase your chances.

Here are some things you should know if you are applying for a call center job:

~ Call center employees are usually paid either by the minute on the phone or by the hour. Generally wages run about $10.00 per hour, with less paid for training.
~ Raises are infrequent and generally small.
~ You are expected to be on the phone, with minimal breaks during your shift.
~ A zero noise tolerance is expected by most call centers. No barking dogs or crying kids in the background.
~ Health insurance benefits are usually minimal and often not a good value.
~ You don’t have to pay to drive to work, or for work clothes. You do have to pay for electricity to run your computer and for your phone line. You also have to provide a headset.
~ You will often have to pass a credit check (usually at your expense) and if you do not pass, you are not refunded the money. This usually runs about $40.00.
~ Many call center jobs are tough and demanding with company computer systems not always working correctly thus making your job more difficult.
~ There are a wide variety of call center companies and they have different personalities. Explore your options.
~ Yes you can work in your pj’s!

Good luck and please post your experiences here.

Click here to go to  Get a Work at Home Call Center Job (List of Call Center Jobs).

Click here to return to Get a Work at Home Call Center Job (Overview).

Work at Home Call Center Jobs (Overview)

With the economy tanking, more and more businesses are outsourcing and hiring work at home call center employees either independenly or through a company that provides employees who work from home. Some of these companies include:

West At Home
Working Sol
Alpine Access
Live Ops

Click to See a LIST of WORK AT HOME CALL CENTER JOBS

It’s important to look over each work at home company carefully to determine if it may be the right solution for you. Some work at home call center employers pay an hourly wage. Others pay per minute you are on the telephone. Some consider you an employee, others view you as an indpendent contractor and you must pay your own taxes. You will also want to put in an application with more than one company as getting a work at home call center job is very competitve.

The first step is to examine each companies requirements. You will need a computer and a landline. Check the requirements in the FAQ section for each employer using the links above.

You can also google “Work at Home Employers” to find more ways to get a work at home job. Just remember that legitimate work at home company will not ask you for money except some will require that you pay for fingerprinting, a credit check and possibly drug testing.

Ready to apply? Here are some tips to help you with the application and interview process and more information on what you should know about working at home for a call center:

Get a Work at Home Call Center Job (the Application)

Get a Work at Home Call Center Job (the Interview)

Get a Work at Home Call Center Job (the Facts)

Get a Work at Home Call Center Job (List of Call Center Jobs)

Check out my HUGE book of work from home jobs including call center jobs – only $2.99 at Amazon. No eReader – download one free here: http://www.amazon.com/gp/feature.html?ie=UTF8&docId=1000493771 Click here to get your copy: Work From Home Jobs: 101+ Real Companies That Pay!

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Get a Work at Home Call Center Job (the Interview)

Though each company is different a  live interview for one of the major call center employers lasts about an hour. During this time you will be asked questions like these:

~ What do you know about the company?
~ Why would you like to work with the company?
~ Why would you make a great customer service representative?
~ How would you handle customers? (You may be asked to role play  situations).

Some of the tasks you may be requested to do during the interview;

~ Browse on the computer and locate different sites. For example you may be asked to locate a flower shop, look for an item and give its item number and price.

~Explain a few basic function keys

~ Open several windows and line them up side by side.
~ A lot of attention is put on the computer. You will most likely need to share either during the live interview or before the interview, the type of processor, speed, amount of RAM, screen resolution, windows version, freespace and antivirus programs my computer has.
~ You will most likely discuss your telephone and if your line can call into the companies service at no charge for work. This company required a grounded landline.

At the end of the interview, if you pass all the requirements, certain companies will require that you pay for a credit/background check, which runs about $40.00. Certain positions will also require that you are fingerprinted and/or have a blood test done. Once you have passed this process, you will very likely be offered a position!

Click here to go to Get a Work at Home Call Center Job (the Facts).

Click here to return to Get a Work at Home Call Center Job (Overview).

Check out my HUGE book of work from home jobs including call center jobs – only $2.99 at Amazon. No eReader – download one free here: http://www.amazon.com/gp/feature.html?ie=UTF8&docId=1000493771 Click here to get your copy: Work From Home Jobs: 101+ Real Companies That Pay!

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Get a Work at Home Call Center Job (the Application)

The application process for a work at home call center job can be intense and includes several parts.

It usually includes personality testing, assessment testing, an intial phone screening, a telephone interview and a background/credit check. In many cases fingerprinting and drug testing is also required.

Though each company is different. Here is the application process for one major work at home call center employer. Keep in mind other companies process may be different but most are similiar.

1. Appy for a work at home call center job at the companies website. Have on hand a resume and other details about your work history so you can easily fill in the data fields. As mentioned earlier you should apply to more than one company as some companies take months to respond.

2. Check your email frequently and check your spam pile. Many times emails from these companies will end up in your spam pile. If you have passed the initial application process an automated telephone interview is set up. You are given the questions in advance. You will be asked questions such as why you would make a good call center employee.Think through your answers and be as confident as possible as you complete this part of the interview process. Make sure you complete this in a quiet environment.

3. Once you have passed the phone screening, you will be given an online multiple choice test that asks what you would do in different work situations. Though the company claims there is no right or wrong answer, it is obvious that they are looking for a certain type of personality. These companies want employees who can think independently and problem solve but at the same time they do not want them to talk back to customers even if the customer is wrong.

4. The assessment test is next.  This test which can takes about an hour tests your listening, response and computer A voice will give you directions while you type in information in the data fields on the screen. In another part of the test, you may have to search for credit data. Everything is carefully explained. This is a timed test. Don’t give up during this section. Many pass even if they don’t complete it. Just do your best.

The next step is a live interview. Click to go to Get a Work at Home Job (the Interview).

Check out my HUGE book of work from home jobs including call center jobs – only $2.99 at Amazon. No eReader – download one free here: http://www.amazon.com/gp/feature.html?ie=UTF8&docId=1000493771 Click here to get your copy: Work From Home Jobs: 101+ Real Companies That Pay!

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Work at Home Call Center Job List

Here is a Work at Home Call Center List of many companies that hire customer service representatives. Keep in mind some companies pay by the minute you are on the phone and others pay an hourly wage. Some do require you pay for a background and/or credit and fingerprint check. Apply to as many of the places on the Work at Home Call Center Job List as you can to increase your chances of finding employment.

1-800 Flowers

Alpine Access

Ansofone

ARO

Convergys

Cloud 10 Corps

eCallogy

Interpeller

LiveOps

NEW

VIP Desk

VoiceLog

West at Home

Working Solutions

Check out my HUGE book of work from home jobs including call center jobs – only $2.99 at Amazon. No eReader – download one free here: http://www.amazon.com/gp/feature.html?ie=UTF8&docId=1000493771 Click here to get your copy: Work From Home Jobs: 101+ Real Companies That Pay!

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Click here to return to Get a Work at Home Call Center Job (Overview).