Though each company is different a live interview for one of the major call center employers lasts about an hour. During this time you will be asked questions like these:
~ What do you know about the company?
~ Why would you like to work with the company?
~ Why would you make a great customer service representative?
~ How would you handle customers? (You may be asked to role play situations).
Some of the tasks you may be requested to do during the interview;
~ Browse on the computer and locate different sites. For example you may be asked to locate a flower shop, look for an item and give its item number and price.
~Explain a few basic function keys
~ Open several windows and line them up side by side.
~ A lot of attention is put on the computer. You will most likely need to share either during the live interview or before the interview, the type of processor, speed, amount of RAM, screen resolution, windows version, freespace and antivirus programs my computer has.
~ You will most likely discuss your telephone and if your line can call into the companies service at no charge for work. This company required a grounded landline.
At the end of the interview, if you pass all the requirements, certain companies will require that you pay for a credit/background check, which runs about $40.00. Certain positions will also require that you are fingerprinted and/or have a blood test done. Once you have passed this process, you will very likely be offered a position!
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